WEAGRO OEM Replacement & Custom Development
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Quality Complaint

WEAGRO CUSTOMER CARE

Quality Complaint

QUALITY ASSURANCE & AFTER-SALES SUPPORT

Service Supervision & After-sales Support

Your satisfaction is our priority. We provide clear channels for product-quality complaints, service supervision and after-sales feedback to protect every customer's legitimate interests.

Complaint Acceptance Scope

  1. 01Service Attitude IssuesPoor service experiences including perfunctory replies, rude behaviour, impatient communication or discriminatory treatment.
  2. 02Business Processing IssuesComplicated procedures, delayed handling, incorrect order processing or failure to meet promised deadlines.
  3. 03Product Quality IssuesSurface damage, functional failure, material defects, incorrect specifications, faulty accessories or batch-quality non-conformity.
  4. 04Staff Discipline ViolationsAbuse of authority, seeking private gains, unauthorized charges, personal-data leakage or other misconduct.
  5. 05Other Service-related IssuesFalse promotion, logistics damage, order-data leakage, unreasonable refusal of after-sales support or similar concerns.

Official Complaint Channels

ONLINE

Online Form Submission

Complete the form below and upload supporting evidence for priority processing.

Open form
PHONE

Service Supervision Hotline

Monday-Friday, 09:00-18:00 (China Standard Time)

+86 135 6782 8844
EMAIL

Official Complaint Email

Use the subject: Complaint + Company Name + Invoice Number.

support@weagro.com

Complaint Handling Process

  1. 1

    Submit Your Complaint

    Complete the form, provide invoice and product details, and upload photos, videos or other supporting evidence.

  2. 2

    Initial Review (1 Working Day)

    We verify the materials and generate a unique case number. You will be contacted if further information is needed.

  3. 3

    Investigation (3-5 Working Days)

    Our supervision team conducts internal checks, verifies the issue and develops a resolution plan.

  4. 4

    Result Notification (1 Working Day)

    The outcome is sent by phone or email. Track progress using your case number and submission email.

Our After-sales Commitments

  • Complaint acceptance is free of charge. Beware of anyone impersonating WEAGRO staff.
  • Each accepted complaint receives a unique case number and a traceable handling record.
  • Submitted personal data is used only for after-sales verification and case handling.
  • We take responsibility for verified product-quality problems caused by our manufacturing or shipment.

Frequently Asked Questions

How long does a quality complaint take to resolve?

Investigation normally finishes within 3-5 working days after acceptance, followed by result notification within 1 working day. Complex batch-quality cases may take longer.

What evidence should I prepare?

Provide clear defect photos or videos, invoice or order records, product labels and relevant communication records. Complete evidence helps us investigate faster.

What if I am not satisfied with the result?

You may request a secondary review. A senior supervision team will reassess the case and the supporting materials.

QUALITY COMPLAINT FORM

Tell Us What Happened

Required fields are marked *. Accurate product, order and evidence details help us investigate faster.

Up to 5 files: JPG/PNG/WebP up to 5 MB each, MP4 up to 20 MB, PDF/DOC/DOCX up to 10 MB.
Review within 1 working day

CASE STATUS

Track Your Complaint

Enter the case number and the same email address used in the complaint. No personal complaint details are displayed.